Opening the Run Workflow modal
Click either the Send icon or the Play icon in the top bar of the builder.
Run Workflow options
| Field | Description |
|---|---|
| Starting Step | Choose which step to begin execution from. Defaults to the first step (usually the Trigger). |
| Conversation | Optionally attach a specific conversation to provide real context data. |
| Direction | Inbound or outbound — simulates the call direction. |
| Channel | The communication channel (e.g., voice). |
| Status | The conversation status to simulate. |
| User ID | The user associated with this test run. |
| Agent ID | The agent to associate with this run. |