Conversations inbox

The Conversations inbox is a single table of every interaction your agents handle, regardless of channel. Phone calls, web chats, emails, and text conversations all land in the same list, so you review them in one place instead of switching between surfaces. The list is backed by GET /core/conversations, which returns conversations across all four channels in one response.

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How the list works

The inbox renders as one infinitely scrolling table. As you scroll to the bottom, it loads the next page automatically using cursor-based pagination — there are no page numbers. Each page is fetched with a cursor, and results are ordered by created_at (newest first). Click any row to open that conversation’s detail page in a new browser tab. The inbox stays open in the original tab so you can keep scanning while you read a transcript.

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Columns

The table shows the following columns. Values render only when present; missing values display as -.

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Channel types

The Type column maps the underlying channel value to a readable label.

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What you can do next

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Permissions and data access

Reading the inbox requires one of the conversations:read, conversations:read_sensitive, or conversations:manage scopes. Without conversations:read_sensitive, the API returns only a safe subset of columns, so sensitive fields are hidden from accounts that lack that scope. When you call the API directly, user PATs (pat_) must also send the X-Anyreach-Org header; org API keys (ak_) carry their organization implicitly.

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Exporting

You can export the current view, with any active filters applied, to CSV from the inbox toolbar.