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Every outbound email turn carries its own delivery status. As your provider sends webhook events, Anyreach advances the turn along a fixed ladder and records when the recipient opened the message, clicked a link, or bounced. The status shows on the turn in the conversation detail view.

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The delivery ladder

Each outbound turn moves through a monotonic ladder. A new event only advances the status if it outranks the current one, so out-of-order webhooks never regress a turn (an opened event arriving before its delivered event cannot pull the turn backward). The terminal negative states always win, regardless of the current rank.
opened and clicked require open and click tracking enabled at the provider. Without it, a turn may stop at delivered.

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What gets recorded

When a status event arrives, Anyreach patches the matching outbound turn (located by the provider’s message ID) with the new status and any engagement details the event carries: These are written atomically alongside the underlying delivery row, so the turn and the delivery record never disagree.

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Auto-suppression on bounce and complaint

A bounced or complaint event is terminal and also adds the recipient to your unsubscribe ledger so future turns are not sent to that address. The reason is recorded as bounce for a hard bounce and complaint for a spam complaint. Suppression is idempotent: a repeat event for an already-suppressed address is a no-op.
Suppression is automatic and account-wide for the channel. To send to a recipient again, remove them from the ledger as described in /email/unsubscribes-and-compliance.

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Where it surfaces

Open a conversation in the detail view to see a status badge on each outbound email turn. The badge label matches the ladder state: Hover the badge for a tooltip with the open time, click time, and any error code. When a turn reaches clicked, the clicked link is shown on the turn itself.

Conversation detail

Read a full transcript and inspect each turn, including email delivery badges.

Unsubscribes and compliance

Manage the suppression ledger and the keywords that add or remove addresses.