Submit Conversation Feedback
Submit post-conversation feedback from the platform (authenticated).
Staff-facing counterpart to the public widget feedback endpoint: lets an
authenticated user record the agent’s configured feedback form for a
conversation that has no widget of its own (e.g. a phone call). The
caller supplies widget_id — the widget whose form defines the
accepted fields — which must belong to the same organization (enforced
implicitly by the org-scoped DB) and the same agent as the conversation.
Stored under custom_metadata.feedback_form; unlike the public
widget path, resubmitting overwrites the existing feedback so
reviewers can correct or extend it while auditing a transcript.
Headers
Organization ID for user PATs (pat_ prefix tokens)
Path Parameters
Body
Schema for submitting feedback on a conversation from the platform.
Unlike WidgetFeedbackRequest (public, keyed by widget id in the path),
this authenticated variant is keyed by conversation id and carries the
widget_id whose feedback form to validate against — the conversation may
have no widget of its own (e.g. a phone call).
Response
Successful Response
Response for a successful feedback submission.

