Conversations
Get a conversation
Retrieves a single conversation, including its transcript and recording when your token’s role allows. Read-only tokens receive a reduced set of fields. Requires a token with read access.
GET
Get a conversation
Headers
Organization ID for user PATs (pat_ prefix tokens)
Path Parameters
The conversation's unique ID.
Query Parameters
Response
Successful Response
Partial conversation schema for list responses with specific columns.
Direction of the conversation.
Available options:
inbound, outbound Top-level agent configuration.
Channel type for the conversation.
Available options:
telephone, webrtc, email, text Status of the conversation.
Available options:
token_created, triggered, ringing, in_progress, completed, failed, cancelled, transferred, unanswered Agent reference with id and name.
Get a conversation

