Conversation statuses

Every conversation has a status that reflects where it is in its lifecycle. A conversation starts in a pending or active state and ends in a terminal one.

Active

A conversation is live in these states — the only states in which you can send a message.

Status	Meaning
`token_created`	A WebRTC session is created and waiting for the user to join.
`triggered`	The conversation has started (e.g. an outbound call was queued).
`ringing`	The call is ringing.
`in_progress`	The conversation is underway.

Terminal

Once a conversation reaches one of these states, it’s over and won’t change again.

Status	Meaning
`completed`	Ended normally. A text conversation reaches this state when you end it.
`failed`	Ended due to an error.
`cancelled`	Cancelled before connecting.
`transferred`	Handed off to another destination.
`unanswered`	The call was never answered.

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Conversation statuses

Active

Terminal

​Active

​Terminal

Active

Terminal