> ## Documentation Index
> Fetch the complete documentation index at: https://docs.anyreach.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Conversation statuses

> The lifecycle states a conversation moves through.

Every conversation has a `status` that reflects where it is in its lifecycle. A conversation starts in a pending or active state and ends in a terminal one.

## Active

A conversation is **live** in these states — the only states in which you can [send a message](/api-reference/conversations/send-a-message).

| Status          | Meaning                                                          |
| --------------- | ---------------------------------------------------------------- |
| `token_created` | A WebRTC session is created and waiting for the user to join.    |
| `triggered`     | The conversation has started (e.g. an outbound call was queued). |
| `ringing`       | The call is ringing.                                             |
| `in_progress`   | The conversation is underway.                                    |

## Terminal

Once a conversation reaches one of these states, it's over and won't change again.

| Status        | Meaning                                                                                                                    |
| ------------- | -------------------------------------------------------------------------------------------------------------------------- |
| `completed`   | Ended normally. A text conversation reaches this state when you [end it](/api-reference/conversations/end-a-conversation). |
| `failed`      | Ended due to an error.                                                                                                     |
| `cancelled`   | Cancelled before connecting.                                                                                               |
| `transferred` | Handed off to another destination.                                                                                         |
| `unanswered`  | The call was never answered.                                                                                               |