> ## Documentation Index > Fetch the complete documentation index at: https://docs.anyreach.ai/llms.txt > Use this file to discover all available pages before exploring further. # Get Agent Assist > Get agent assist portal data for the latest conversation with a phone number. ## OpenAPI ````yaml /openapi.json get /core/agent-assist/{phone_number} openapi: 3.1.0 info: title: Anyreach API version: 1.0.0 description: >- REST API for the Anyreach platform. Every endpoint is scoped to one organization. Authenticate with a bearer token and, if your token can reach more than one organization, name the one you mean with the `X-Anyreach-Org` header. See [Authentication](https://docs.anyreach.ai/api-reference/authentication). This reference is generated from the running service, so the request and response shapes here are the ones the API actually enforces. servers: - url: https://api.anyreach.ai description: Production security: - bearerAuth: [] tags: - name: Agents description: >- Create and configure the agent that handles a conversation, and manage its versions. An agent's behaviour lives in a version; publishing a version is what puts it on the air. - name: Conversations description: >- Create, list, retrieve, and message conversations between your users and Anyreach agents. - name: Conversation attachments description: >- Upload files into a conversation and read them back. Uploads are two-step: presign, PUT to the returned URL, then mark the attachment complete. - name: Conversation events description: >- The ordered event stream behind a conversation — turns, tool calls, transfers, and status changes. - name: Knowledge bases description: >- A knowledge base (a `dataset` in the API) is a collection of embedded content an agent can retrieve from. - name: Knowledge base sources description: Attach and detach sources to a knowledge base. - name: Sources description: >- A source is a file or URL whose content is ingested, chunked, and embedded. - name: Phone numbers description: >- Buy, list, and release phone numbers, and point each one at the agent that should answer it. - name: Trunks description: >- SIP trunks for bringing your own carrier. A trunk carries calls between your carrier and Anyreach. - name: Inbound routing description: >- Rules that decide which agent answers an inbound call, evaluated before the call connects. - name: Agent assist description: >- Look up the live-assist context for a number so a human agent can see what the AI agent knows. - name: Human handoff description: >- Connections to the help desk a conversation escalates into, and the test endpoint that proves one works. - name: Email domains description: >- Register a sending domain and verify its DNS before an agent can send from it. - name: Email addresses description: >- The addresses on a verified domain, and the agent that handles mail arriving at each one. - name: Unsubscribes description: >- The suppression list. An address on this list is never emailed again until it is removed. - name: Web widgets description: >- The embeddable chat and voice widget: its appearance, its allowed domains, and the agent behind it. - name: Campaigns description: >- An outbound campaign dials a contact list with a given agent on a given schedule. Start, pause, and close control its lifecycle. - name: Campaign contacts description: >- The people a campaign dials. Contacts can be added while the campaign is running. - name: Campaign configurations description: >- Reusable dialing settings — calling windows, retry policy, timezone handling — that campaigns reference. - name: Campaign stats description: >- Per-campaign outcome counters, and the organization-wide cap on how many calls run at once. - name: Custom data description: >- Your own tables, queryable by an agent mid-conversation. Define a table, load rows, and expose read-only stored queries as agent tools. - name: Metrics description: >- The definitions an LLM judge scores a conversation against. Lint and preview a metric before you run it at scale. - name: Evaluations description: A scorecard binding a set of metrics to a population of conversations. - name: Evaluation runs description: >- One execution of an evaluation over a conversation set, and the results it produced. - name: Workflows description: >- Automations built from steps. A workflow is edited as a version and goes live when a version is published and set live. - name: Workflow triggers description: >- What starts a workflow — a schedule, a webhook, or a point in an agent conversation. Triggers are versioned alongside the workflow. - name: Workflow executions description: >- Run a workflow and read back what happened. Executions are synchronous by default; use the async endpoint for long-running work. - name: Workflow credentials description: >- Secrets a workflow step authenticates with. Values are write-only — they can be set and rotated, never read back. paths: /core/agent-assist/{phone_number}: get: tags: - Agent assist summary: Get Agent Assist description: >- Get agent assist portal data for the latest conversation with a phone number. operationId: getAgentAssist parameters: - name: phone_number in: path required: true schema: type: string title: Phone Number - name: x-anyreach-org in: header required: false schema: anyOf: - type: string - type: 'null' description: Organization ID for user PATs (pat_ prefix tokens) title: X-Anyreach-Org description: Organization ID for user PATs (pat_ prefix tokens) responses: '200': description: Successful Response content: application/json: schema: $ref: '#/components/schemas/AgentAssistPortal' example: header: caller_name: string phone_number: '+14155550123' call_duration_seconds: 1 sentiment: label: string level: null transfer_reason: string call_summary: - string information_collected: - key: string value: string suggested_next_steps: - action: string confidence: string transcript: - role: string content: string markers: [] compliance_flags: - type: string description: string '422': description: Validation Error content: application/json: schema: $ref: '#/components/schemas/HTTPValidationError' security: - HTTPBearer: [] components: schemas: AgentAssistPortal: properties: header: $ref: '#/components/schemas/AgentAssistHeader' transfer_reason: type: string title: Transfer Reason description: Why the call is being transferred to a human agent call_summary: items: type: string type: array title: Call Summary description: 3-5 bullet point summary of the call information_collected: items: $ref: '#/components/schemas/InformationItem' type: array title: Information Collected description: Key-value pairs of information collected during the call suggested_next_steps: items: $ref: '#/components/schemas/SuggestedStep' type: array title: Suggested Next Steps description: 1-3 suggested next steps for the agent transcript: items: $ref: '#/components/schemas/TranscriptEntry' type: array title: Transcript description: Full conversation transcript with markers compliance_flags: items: $ref: '#/components/schemas/ComplianceFlag' type: array title: Compliance Flags description: Compliance flags, empty if none type: object required: - header - transfer_reason - call_summary - information_collected - suggested_next_steps - transcript title: AgentAssistPortal HTTPValidationError: properties: detail: items: $ref: '#/components/schemas/ValidationError' type: array title: Detail type: object title: HTTPValidationError AgentAssistHeader: properties: caller_name: type: string title: Caller Name description: Name of the caller phone_number: type: string title: Phone Number description: Phone number of the caller call_duration_seconds: anyOf: - type: integer - type: 'null' title: Call Duration Seconds description: Duration of the call in seconds sentiment: $ref: '#/components/schemas/SentimentInfo' description: Overall sentiment of the caller type: object required: - caller_name - phone_number - sentiment title: AgentAssistHeader InformationItem: properties: key: type: string title: Key description: Label for the information value: type: string title: Value description: Value of the information type: object required: - key - value title: InformationItem SuggestedStep: properties: action: type: string title: Action description: Suggested action to take confidence: type: string title: Confidence description: 'Confidence level: high, medium, or low' type: object required: - action - confidence title: SuggestedStep TranscriptEntry: properties: role: type: string title: Role description: 'Speaker role: user or assistant' content: type: string title: Content description: Message content markers: items: $ref: '#/components/schemas/TranscriptMarker' type: array title: Markers description: Notable markers in this message type: object required: - role - content title: TranscriptEntry ComplianceFlag: properties: type: type: string title: Type description: Compliance flag type description: type: string title: Description description: Description of the compliance issue type: object required: - type - description title: ComplianceFlag ValidationError: properties: loc: items: anyOf: - type: string - type: integer type: array title: Location msg: type: string title: Message type: type: string title: Error Type type: object required: - loc - msg - type title: ValidationError SentimentInfo: properties: label: type: string title: Label description: Human-readable sentiment description level: $ref: '#/components/schemas/SentimentLevel' description: Sentiment severity level type: object required: - label - level title: SentimentInfo TranscriptMarker: properties: type: type: string title: Type description: Marker type description: type: string title: Description description: Marker description type: object required: - type - description title: TranscriptMarker SentimentLevel: type: string enum: - calm - slightly_frustrated - frustrated - angry - escalated title: SentimentLevel securitySchemes: bearerAuth: type: http scheme: bearer description: Personal access token or organization API key. See Authentication. ````